solotogel Platform Privacy Notice

This page describes what we collect when you use solotogel and how we keep that data protected. We at solotogel take your privacy seriously—your account details, payment information, and game history are encrypted, stored securely, and never sold to third parties outside the law.

When you create an account on solotogel, we ask for your legal name, date of birth, phone number, email, and a copy of your ID document for verification purposes. We also collect information about how you use our platform—which games you play, your bet amounts, your session times, and your device type. This data helps us detect fraud, comply with local regulations, and improve our service.

Our privacy policy reflects actual practice. We do not track you across the web, we do not sell your data to advertisers, and we do not use your information for profiling. Read this page to understand exactly what happens to your information from the moment you install the solotogel app or log in via browser.

What We Collect and Why

We at solotogel collect your personal information during account setup and as you use our platform. Your legal name, date of birth, email, phone number, and ID document are mandatory for verification. We use this data to confirm your identity, prevent fraud, and comply with local gaming regulations. Without complete KYC information, we cannot process deposits or withdrawals.

We also collect transaction data—every deposit, withdrawal, bet placement, and game outcome. We store this information to settle disputes, detect suspicious patterns, and keep records for potential regulatory inquiries. Your account balance, session history, and game statistics remain on our servers indefinitely unless you request deletion under applicable law.

Device and technical data is collected automatically. When you use solotogel via Android app or iOS browser, we log your device type, operating system version, IP address, and approximate geographic location (derived from IP). We use this to prevent multiple logins from impossible distances, detect unauthorized access, and optimize the app for your device. This data is not used for marketing or shared with third parties.

How We Use Your Data on solotogel

We at solotogel use your data for these specific purposes: identity verification, fraud detection, payment processing, account recovery, customer support, and legal compliance. We do not use your data to build marketing profiles, sell to third parties, or target you with advertisements outside solotogel.

When you request a withdrawal to DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank account (mobile banking, local payment, online payment, e-wallet), we share only the minimum information needed to complete the transaction—your name, account number, and withdrawal amount. Our payment processors see this data but do not retain it beyond the settlement window.

We may disclose your data if required by law or court order in your jurisdiction. We do not preemptively share data with governments or law enforcement; we respond only to valid legal requests with proper documentation. If we receive such a request, we attempt to notify you unless prohibited by law.

Data retention

We keep your account data for seven years after account closure unless local law requires longer retention or you request deletion.

Third-party processors

Our servers may sit outside your jurisdiction. We use data centres in multiple regions for redundancy and speed. All data in transit is encrypted via TLS.

Account recovery

We use your email and phone number to verify your identity during password resets and account recovery. This ensures only you can regain access.

Your Rights and How to Contact Us

You have the right to request a copy of all personal data we hold about you on solotogel. You have the right to request corrections if information is inaccurate. You have the right to request deletion of your account and associated data, subject to legal retention obligations. To exercise these rights, contact our support team via the help menu in the app or email our data protection officer.

We at solotogel process requests within 30 days. For account deletion, we anonymize your personal information but retain transaction records for audit purposes. If you withdraw from solotogel during major holidays such as Idul Fitri, Idul Adha, or Imlek, your request is processed when staff returns, typically within two business days.

If you have a privacy complaint or believe we have mishandled your data, contact our support team. We investigate complaints and respond within 14 days. If you remain unsatisfied, you may escalate to the relevant data protection authority in your jurisdiction.

Our Data Protection Commitments

We at solotogel encrypt all personal data at rest using AES-256 encryption. All data transmitted between your device and our servers uses TLS 1.2 or higher. Access to your data is restricted to solotogel staff who need it to perform their roles. We conduct annual security audits and penetration testing to identify and fix vulnerabilities.

Our staff across Jakarta, Surabaya, Bandung, and Medan are bound by confidentiality agreements. We do not share your information with colleagues in other departments unless necessary for account support or dispute resolution. Your password is hashed and salted on our servers—we never store it in plain text, and we never ask for it via email or phone.

This privacy notice applies to all access methods—Android app, iOS browser, desktop web—and covers all data collected through solotogel. We update this notice periodically as our practices evolve. Material changes are notified via email or in-app alert. Continued use of solotogel after a privacy update indicates your acceptance of the new terms. For questions, contact our support team or email our privacy office via the help menu.